Shipping

Delivery times

We dispatch every order from our UK and EU warehouses. Typical transit time is 5–10 working days, depending on your delivery address and the warehouse your order ships from.

Delivery costs

• Free tracked delivery on all UK & EU orders over £100 (€115)
• Orders under £100 (€115) have a flat £4.95 (€5.95) tracked delivery fee, shown at checkout before you pay

Tracking

As soon as your order leaves the warehouse we'll email you a dispatch confirmation with a tracking number, so you can follow it the whole way to your door.

Customs and delays

Because we ship from warehouses inside the UK and EU, there are no customs charges or import duties for deliveries within the UK or EU - your order moves as a standard domestic or intra-EU parcel.

Occasionally couriers experience delays beyond our control (severe weather, high-volume periods such as January). If your order is taking longer than expected, please get in touch and we'll chase it down for you.

Questions about your delivery

If anything about your delivery looks wrong - a missing item, damage in transit, or a tracking number that isn't updating - contact us and we'll sort it out quickly.