Returns

Our returns policy

We want you to be genuinely happy with your Redlume Ritual purchase. You can return most items within 30 days of delivery for a full refund.

Your statutory right to cancel

If you're an EU or UK consumer, you also have a legal 14-day right of withdrawal from the date you receive your order, under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive. This statutory right applies in addition to, and is not reduced by, our 30-day policy - whichever gives you more time and flexibility is the one you can rely on.

Condition of returned items

To qualify for a refund, items should be:

• Unused and in the condition you received them
• Returned in their original packaging where possible
• Accompanied by your order number or proof of purchase

How to start a return

Email us at hello@redlumeritual.com with your order number and the item you'd like to return. We'll confirm the return address and any next steps by reply.

Refunds

Once we've received and inspected your returned item, we'll process your refund within 14 days of receiving it back. Refunds are issued to your original payment method.

Who pays for return shipping

Return shipping is paid by the customer, unless the item arrived faulty or damaged, in which case we cover the cost of return and send a replacement or full refund.

Faulty or damaged goods

If your order arrives faulty or damaged, contact us with photos as soon as possible. We'll arrange a free return and send a replacement or refund - your statutory rights are never affected by our policy.